Privacy Notice
Last updated: 26/10/2026 · Version 2026-10-26
ChannelForge Private Limited ("we," "us," "our") operates this website and the Platform Manager product. Under India's Digital Personal Data Protection Act, 2023 (the "DPDP Act") and the Rules made under it, we are the Data Fiduciary for the personal data described below, and you are the Data Principal. This notice tells you, in plain language, what we collect, why, how long we keep it, who else handles it, and how to use your rights.
The DPDP Rules, 2025 bring in most of their duties in stages, with the main ones expected from May 2027. We already follow them, so you do not have to wait for that date to be protected. This notice is in English. If you would like it in Hindi, Tamil, Telugu, Kannada, Malayalam or any other language listed in the Eighth Schedule to the Constitution, email [email protected] and we'll send it to you.
What we collect, why, and for how long
We collect only what is in this table, and we use it only for the purpose shown next to it.
| What | Why we need it | How long we keep it |
|---|---|---|
| Name and email, given at checkout | To take your payment, email your licence key, downloads and receipt, give support, and keep the accounts the law requires. You give it to us to buy, and ticking the box at checkout is your consent. | Order records for up to 8 years (tax and company law). On request we remove your name and email from them and keep only the order, amount and date. |
| Plan chosen, name and email when you reach the Pay button but do not finish | To fix checkout problems and count abandoned checkouts. | 90 days, then deleted. |
| Questionnaire answers, name, WhatsApp number, email, language, if you fill in our questionnaire | To recommend the right plan and contact you on WhatsApp and email about it, if you tick the consent box. Your own words (free-text answer) are used only for that. | 12 months from submission, or until you ask us to delete it. |
| Follow-up emails we send you | A short series of tips and offers after the questionnaire, only if you agreed to be contacted. | Until you unsubscribe, and the sending records for 12 months. |
| Trial reminders, if you bought a Trial Pass | Two emails about your trial credit before it ends. Reply STOP and we stop. | Until your trial credit expires. |
| Licence key, app fingerprint and last check-in IP address | To switch your licence on, stop one key being shared across many installs, and renew it. | Key and fingerprint for as long as the licence exists. IP address 12 months, kept as a security log. |
| Telegram user ID and username, if you use our licence bot | To activate and renew your licence and message you about it. | Conversation state 30 days. The user ID on a renewal link until you ask us to remove it. |
| Support emails and what you write in them | To help you and to keep a record if the problem returns. | Up to 3 years after we last wrote to each other. |
| Referral partners: name and UPI ID | To pay the commission you have earned. | Up to 8 years (accounting records). |
Meta Pixel cookies (_fbp, _fbc) and the pages you view, only if you click Accept | To measure our ads and show them to people who visited. Not loaded until you accept. | Until you decline or clear your cookies. We ask again after 12 months. |
| Ordinary website logs (IP address, browser, pages requested) | To keep the site secure and working, and stop abuse. | Up to 12 months, as a security log, under our hosting provider's settings. |
Payment information: we never see or store your card, UPI or bank details. Payments are processed entirely by Razorpay, under their own privacy and security terms. We do not sell your personal data to anyone.
Your consent, and taking it back
Where we rely on your consent, we ask for it in a separate step with a clear tick or click, and you can say no without losing anything you did not ask us for. Taking consent back is as easy as giving it: use the unsubscribe link in any follow-up email, the Cookie settings link at the bottom of any page, or email [email protected]. Withdrawing does not undo anything we lawfully did before you withdrew, and unsubscribing never affects order or payment emails, which you need to receive.
Emails we send you
Order emails (your receipt, licence key and download links) come from [email protected]. Replies go to [email protected], except payment emails (a balance payment link, a renewal link), whose replies go to [email protected].
Follow-up emails come from [email protected]. Every one has an unsubscribe link, and you can also email that address and we'll stop.
Who else handles your data
Only the companies we need to run this business. Each handles your data on our instructions, for the purpose in the table above, and under their own security terms.
- Razorpay: processes your payment.
- Cloudflare: hosts this website and the database that holds questionnaire answers, and filters bots.
- Google: our email service (Google Workspace), and Google Forms if you fill in one of our forms.
- Telegram: carries your messages when you use our licence bot.
- Meta Platforms: the Meta Pixel, only if you click Accept on the cookie banner.
Some of these companies keep data on servers outside India. The DPDP Act allows that except to countries the Government of India has restricted, and we do not send your data to any restricted country. We share your data with no one else, except where the law requires it.
Cookies
The first time you visit, a banner asks whether you accept the Meta Pixel. Until you click Accept, we do not load it, and nothing about your visit is sent to Meta. If you decline, the site, checkout and email delivery all work exactly the same.
If you accept, the Meta Pixel sets two cookies on this site (_fbp and _fbc) and reports your visits to Meta, which we use to measure our ads and to show them to people who visited. Meta's own use of that data is described in Meta's privacy policy, and you can also manage the ads you see in your Facebook account settings. You can change your mind at any time with the Cookie settings link at the bottom of any page. Declining removes the cookies. Your choice is saved only in your own browser.
How we keep it safe
We use HTTPS for every page and request, keep secrets and admin access behind long random tokens, rate-limit and bot-check our forms, store only your email as a one-way hash in our consent records, keep card details out of our systems entirely, and delete data we no longer need on a schedule (see the table). If a personal data breach affects you, we will tell you without delay, in plain language, and we will report it to the Data Protection Board of India as the law requires.
Your rights under the DPDP Act
- Access: ask for a summary of the personal data we hold about you, what we have done with it, and who we have shared it with.
- Correction and updating: ask us to fix anything inaccurate, or complete anything missing.
- Erasure: ask us to delete your personal data. We delete it unless the law requires us to keep it (for example, accounting records), and then we keep only what the law needs, without your name and email.
- Withdraw consent at any time, as described above.
- Grievance redressal: complain to us about how we have handled your data or a request (see the next section).
- Nominate someone to exercise these rights for you if you die or cannot act for yourself. Email us the nominee's name and contact details.
How to use them: email [email protected] with the subject "Privacy request", from the email address you used with us, and say which right you want to use. We'll confirm we received it within 7 days and complete it within 30 days. We may ask you to confirm it's really you, so we never hand your data to someone else.
Grievance Officer and complaints
Grievance Officer (Data Protection Contact), ChannelForge Private Limited
Email: [email protected] (subject "Privacy grievance")
Business contact for any question about this notice or your personal data: the same address.
We will acknowledge your grievance within 7 days and aim to resolve it within 30 days, and in any case within the time the DPDP Rules allow. If you are not satisfied with our answer, you may complain to the Data Protection Board of India. The Board expects you to have used our grievance process first.
Children
This site and product are for adults, aged 18 or over, setting up a business tool. Checkout asks you to confirm you are 18 or older. We do not knowingly collect or use personal data of anyone under 18, and if we find we have, we will delete it.
Changes to this notice
When we change this notice in a way that matters to you, we will update the date and version at the top, and email customers whose data it affects. Older versions are available on request.
Contact
ChannelForge Private Limited
Privacy requests, grievances, help with the product and anything else: [email protected]
Payments, refunds and renewals: [email protected]
Follow-up emails and unsubscribing: [email protected]
Problems with this website: [email protected]
A short, plain-language summary is on our Your data and the DPDP Act page.